LEGAL REFERENCE

0rient par aapki nishaandehi surakshit rahti hai

Hamari privacy policy sirf qanoon ki talafi nahin—ye aapke account ki hifaazat ka ek mustahed muaamla hai. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se deposit karte ho...

Encryption aur account securityPayment data ka surakshaAapke consent ka mazoun
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0rient 0rient par aapki nishaandehi surakshit rahti hai

Hamara privacy ittalaah aapke liye likha gaya hai

0rient Pakistan mein supported ilaqon mein operate karta hai, isliye hamara policy local aur international qawaanin ke along chalta hai. Jab aap account khol rahe ho aur apni ID submit kar rahe ho, hamara backend ye decrypt karta hai, lekin sirf verification ke liye. Aapke withdrawal request, gaming history, aur JazzCash ya Easypaisa transaction records encrypted likha rehta hai hamari servers par.

Agar aap account band karna chahte ho, aapka data hamara 180 din baad purged ho jata hai—chhote nuksaan ke liye nahi, balke qanoon ke liye. Support aur fraud-prevention ke liye hamara limited access hota hai, lekin hamara staff aapka password kabhi nahin dekh sakta.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

SAWAALON KA JAWAB

Privacy muaamlon ke liye hamse rabta karen

Team online

Email Support

[email protected] par likhen. Hamara team 48 ghantan mein jawab deta hai. Agar aapke withdrawal mein encryption ka sawaal hai ya data access ke baare mein pooch rahe ho, ye channel sab se behtar hai.

In-Account Chat

Aapka account dashboard mein live support module hai. Account security, payment masking, ya personal data correction ke liye fauran sawaal puchhen. Hamara agents sab se ghazan 15 minit mein aa jate hain.

Legal Inquiry Form

Agar aapko data export ya deletion request karna hai, account settings mein 'Privacy Requests' section se formal form submit karein. Hamara compliance team 7 din mein process complete karta hai.

BHAROSA KA BASIS

Hamara privacy pabandiyon ke safar ko samjhein

Encryption Standard

0rient TLS 1.3 se aapka payment data transmit karta hai. JazzCash, Easypaisa, SadaPay aur Raast tokens separately encrypted hote hain. Hamara backend logs ye nahin dikhate ke aapka balance kya hai—sirf transaction IDs encrypted likhe hote hain.

Third-Party Audits

Hamara payment flow quarterly penetration testing karte hain. Ye tests confirm karte hain ke JazzCash aur Easypaisa transfers sirf aapke authorized devices se hi processing ho rahe hain. Results aapke account par visible nahin hote, lekin hamara policy mein listed hote hain.

Data Minimalism

Hamara signup mein sirf zaruri info maangte hain—phone, email, age. Aapka gaming preferences aur withdrawal history stored hote hain, lekin ye separate silos mein likhe hote hain taake breach mein ek compartment fail ho to baaki safe rahe.

Retention Rules

Closed accounts ke data 180 din baad auto-delete ho jata hai. Active accounts ke liye hamara server logs 90 din tak rakhe jate hain fraud-detection ke liye. Aapke payment receipts JazzCash aur Easypaisa ke saath 7 saal rakhe jate hain (tax law ke liye).

Access Logs

Jab hamara support team aapka account ko dekhte hain, ye action logged hota hai. Aapka 'Account Security' tab mein ye logs visible hote hain—aapka IP, timestamp, aur kis team member ne dekha ye likha rehta hai.

Pakistan Compliance

Hamara policy SECP aur PTA ki guidelines follow karta hai. Agar government ke paas legal demand hai, hamara legal team first aapko notify karta hai (jab tak disclosure order allow kare). Aapka payment method aapke control mein rehta hai—hamara unishe account mein store nahin karte.

Hamara privacy policy ke scope kya hai

Data Collection
Sirf gaming aur payments ke liye zaruri info: ID, phone, address, banking details. Aapka location, browsing history, ya third-party cookies hamara collect nahin karte.
Sharing Rules
Aapka data hamara sirf payment processors (JazzCash, Easypaisa, SadaPay, Raast) aur legal authorities ke sath share hota hai. Marketing vendors, analytics firms, ya advertisers ko hamara nahin deta.
Cookie Policy
Session cookies aapke account session secure karne ke liye use hote hain. Tracking cookies nahin. Agar aap logout karte ho, cookies clear ho jate hain.
Third-Party Services
Hamara live casino stream Secure Socket Layer (SSL) se encrypted hota hai. Provider feeds (Evolution, Pragmatic) hamara internal routing se hi aapko milti hain—direct exposure nahin.
Policy Updates
Jab hamara privacy policy update hota hai, hamara email se notify karte hain aur in-app banner show karte hain. Aapka continued play = consent. Agar nahin pasand, aap opt-out kar sakte ho ya account close kar sakte ho.
Dispute & Withdrawal
Jab aap payout request karte ho, aapka banking details verification mein use hote hain. Once withdrawal process complete, hamara ye transaction records sirf 7 saal rakha jata hai (Pakistan tax law).
Account Deletion
Aapka deletion request submit karne ke baad, 7 din mein hamara selectively purge karta hai—active gaming data delete, lekin withdrawal records compliant storage mein likhe rahte hain.
PLATFORM KI TRANSPARENCY

Ye feature hamari privacy pabandiyon ko visible banate hain

Account Security Tab Aapka dashboard mein 'Security' section likha rehta hai. Yahaan par...
Payment Masking Aapke JazzCash, Easypaisa, SadaPay aur Raast account numbers hamara partially...
Data Export Option Account Settings mein 'Download My Data' button hai. Click karke...
Session Management Aapka 'Active Sessions' page par saari connected devices likhi hoti...
Consent Dashboard Marketing emails, SMS notifications, aur privacy updates ke liye aapka...
Withdrawal Audit Trail Har withdrawal request ke liye hamara timestamp, amount, payment method...

Privacy ke baare mein saaf jawab

Aapka password bcrypt encryption mein hash hota hai—hamara staff bhi nahin dekh sakta. Jab aap login karte ho, hamara system aapka entered password hash se match karta hai. Agar aap forgot karte ho, aapko reset link email mein milta hai, password nahin.

Haan. Aapka payment details hamara encrypted channel mein ja rahe hain. JazzCash aur Easypaisa ke servers ko hamara directly nahin dekh sakta—sirf transaction confirmation dekha jata hai. Aapka phone number hamara billing verification mein only use hota hai.

Hamara breach scenario mein hamara 72 ghantan ke andar affected users ko notify karte hain. Agar aapka banking details compromised ho, hamara unishe aapke banks ko bhi alert karte hain. Aapka password hash ke breach se aapka account immediate lock hota hai aur reset link bheja jata hai.

Active account ke liye hamara 5 saal gaming history rakta hai (dispute aur tax clarity ke liye). Agar account closed ho jaye, ye history 180 din baad purge ho jata hai. Aapka withdrawal records 7 saal separate encrypted vault mein likhe rahte hain (compliance ke liye).

Nahin. Hamara sirf aapka IP address verify karte hain taake aapka account supported region mein hai ye check kar sake. GPS, geolocation, ya movement tracking hamara use nahin karte. Aapka IP logs 90 din baad auto-delete ho jate hain.

Haan. Material changes ke liye hamara email notification bhejta hai aur in-app banner show karta hai. Aapka 30 din ka window hota hai policy read karne ke liye. Agar aap disagree kare, account close kar sakte ho; aapka data request par export ho sakta hai.

Nahin. Hamara aapka gaming patterns aur betting history third-party tools ko share nahin karte. Aggregate metrics (total users, sportsbook volume) internal dashboards mein likhe rehte hain, lekin ye publicly nahin publish hote aur individual data nahin rehta.